air purifiers

IQ Air Hyper Hepa air purifier machines gives off a strange smell...

by Teresa
(Mississauga, Ontario (Canada))

For starters, the salesperson gave us a brochure on IQ Air Hyper Hepa air purifier machines, and didn't mention what model we have.

I now look at the website, and it looks like there are so many models. Sadly, the company doesn't even put a label on the actual model so that we know what model we have.

It is odd. We paid just over 1000 dollars for this model, because it was promoted as the best by the salesperson of course, for my sons severe allergies.

After showing us that this model can kill off dust and particles down to the smallest particle, we thought that it was a good choice for my son. Now, I don't even know what model we own.

I recommend that the company put some sort of label about the model number on the actual case and the box so that consumers know which one they have purchased. They all look the same, or similar, so how do you actually know which one you are getting? Not good.

Secondly, we have had this model for approximately one month now, perhaps less, and it id starting to give off a really odd chemical odour. I slept in my son's room last night, because I was concerned about this smell.

I woke up with a headache. My little boy said that he didn't notice the smell. What is that smell? I don't believe that off-gassing has suddenly happened one month after having the actual machine.

On a positive note, I have noticed that there isn't as much dust on the floor as with the previous hepa filter that was in my son's room.

The other one was a very noisy one, and we now keep that one in our room, and have this quiet one in my son's room.

I also like that it has 6 settings, so that I can put it on high (6) during the day, and lower (2) at night, so that it is quieter.

Still...I am concerned about that odd chemical smell coming from the IQ Air Purifier. I would love to have someone explain what that is all about.

Is that a sign that I need to change the filter or something? I also wish that the company would put some sort of label on it so that we would actually know which model we have purchased.

The outside box called it the IQ Air Health Pro Plus, but there was no code number about the series, like the 100 or 250 or 300 or whatever.

Otherwise, we are happy with it. Will look into the smell issue.

Comments for IQ Air Hyper Hepa air purifier machines gives off a strange smell...

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Nov 30, 2011
Odor
by: Anonymous

I agree with the comments. Our unit is new, and it gives off a very strange odor...a bit like ozone or a yeasty smell. We have already replaced the carbon filter and are still having this problem. We are ready to take our unit back.

Aug 21, 2011
Why the Health Pro Plus has an odour
by: Len Milford

The glue used to make the hyper hepa filter is the sweet smell
given off . It is totally non toxic , and will disappear after a short period of time . It is absolutely nothing to be concerned about . The Health Pro Plus was the correct choice for you family

May 27, 2011
It could be the V5-cell
by: Randall

I recently got a HealthPro Plus and it had a pretty strong odor that would not go away. I took all three filters out and ran the unit - zero odors. Then placed each filter in there by itself and ran the unit. Each filter had an odor, even the carbon filter, which was the strongest. Apparently, while stored in the box, the HEPA filter imparted odors to the carbon filter and to the prefilter. Then when I unpacked the unit and fired it up, the carbon filter probably picks up more odors from the prefilter. IQAir was very good about trying to get the bottom of the problem. They sent me all three filters! The odor problem was solved when I changed the V5-cell carbon filter. The odors from the HEPA and prefilter continually get lower and are so low now that I only notice it if my nose is right up to the grill.

IQAir should probably not ship the HealthPro Plus with the carbon filter inside, but they probably know that now.

I would think that whenever you replace the prefilter, it would be good to temporarily take out the carbon filter so the odors won't be absorbed by the V5-cell. It's not in the documentation, but I'm going to do that from now on.

Jan 01, 2011
my IQAir story
by: Allergy Sufferer

I also have a HealthPro Plus air purifier. IQAir has several models of air purifiers but the HealthPro Plus is the most popular because it has the gas & odor filter along with the HyperHEPA cleanroom filter. I've done extensive research on IQAir because I live next to one of the busiest freeways in Los Angeles and have a 4 year old little girl that suffers from allergies. The HealthPro Plus has changed her life and now we no longer have to use her nebulizer twice a day, we've almost completely discontinued use. I know a very small percentage of people that have chemical sensitivities can detect an odor in the HealthPro Plus and it can usually be fixed by running the system on a high speed for a few hours but if the issue continues then IQAir will replace the filter with a new one at no charge. The smell is from the glue that they use in the filter and its completely non-toxic yet people don't expect to have their new air purifier create a smell, its supposed to filter odors right... I hope this info helps.

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